Help Center
Choosing & Buying an eSIM
- Can I buy an eSIM for multiple countries?
- How do Simgiga eSIMs work?
- Do I need to provide any document when buying an eSIM Simgiga?
- How long does it take to receive an eSIM?
- Is there a physical store for Simgiga?
- Do eSIMs come with a phone number to make or receive calls?
- How can I set a data limit on my Android device
Compatibility
- Does iPad 9.7 support eSIM?
- Does iPad 4 series support eSIM?
- Does the iPad 3 series support eSIM?
- Does iPad 2 series support eSIM?
- Does the Google Pixel Fold Series Support eSIM?
- Does the Google Pixel 8 Series Support eSIM?
- Does the Google Pixel 7 Series Support eSIM?
- Does the Google Pixel 6 Series Support eSIM?
- Does the Google Pixel 5 Series Support eSIM?
- Does the Google Pixel 3 Series Support eSIM?
- Does the Google Pixel 4 Series Support eSIM?
- Does the Google Pixel 2 Series Support eSIM?
- Does Google Pixel XL Support eSIM?
- Does the Samsung Galaxy A54 Support eSIM?
- Does the Samsung Galaxy Z Flip Series Support eSIM?
- Does the Samsung Galaxy Z Fold Series Support eSIM?
- Does Samsung Galaxy S4 series support eSIM?
- Does Samsung Galaxy S6 series support eSIM?
- Does Samsung Galaxy S5 series support eSIM?
- Does Samsung Galaxy J7 series support eSIM?
- Does Samsung Galaxy A9 series support eSIM?
- Does the Samsung Galaxy Note 20 Series Support eSIM?
- Does Samsung Galaxy A8 series support eSIM?
- Does the Samsung Galaxy S23 Series Support eSIM?
- Does Samsung Galaxy A support eSIM?
- Does Samsung Galaxy A7 series support eSIM?
- Does the Samsung Galaxy S20 Series Support eSIM?
- Does Samsung Galaxy A5 series support eSIM?
- Does the Samsung Galaxy S21 Series Support eSIM?
- Does Samsung Galaxy A3 series support eSIM?
- Does Samsung Galaxy S7 series support eSIM?
- Does Samsung Galaxy S8 series support eSIM?
- Does Samsung Galaxy S9 series support eSIM?
- Does Samsung Galaxy S10 series support eSIM?
- Does iPhone SE (1st generation) support eSIM?
- Does iPhone 6 series support eSIM?
- Does iPhone 7 series support eSIM?
- Does iPhone 8 / 8 Plus support eSIM?
- Does Samsung Galaxy A10 Support ESIM?
- Does The Samsung Galaxy S22 Series Support eSIM?
- Does Apple Watch Series 2 support eSIM?
- Does Apple Watch Sport series support eSIM?
- Does the Apple Watch series support eSIM?
- Does iPad mini series support eSIM?
- Does iPad Pro series support eSIM?
- Does iPad Air series support eSIM?
Installing & Activating an eSIM
- What should I do if my QR code does not work?
- How many Simgiga eSIMs can I install?
- Can I install the same eSIM on multiple devices?
- How can I install and activate an eSIM on an iPhone?
- Why am I receiving text messages on my eSIM?
- How can I configure APNs for my eSIM?
- How can I install and activate an eSIM on Google Pixel?
- How can I install and activate an eSIM on Samsung?
Using an eSIM
- When is it safe to remove eSIMs from my device?
- Can I receive phone calls on my primary number?
- Why does my eSIM work but SIM manager does not see it?
- How do I know which eSIM is using data?
- Can I access all apps and websites with my eSIM mobile data?
- How can I receive SMS and calls while connected with my data-only eSIM?
- How do I change my eSIM label?
- Why don’t I see 5G in the status bar on my iPhone?
- How can I save data usage on my Android device?
- How can I share data with my eSIM?
- Can I use WhatsApp with my Simgiga eSIM?
- Can I use iMessage with my Simgiga eSIM?
- How can I check how much data I have used?
- How many times can I use my eSIM?
- What happens if I use up my data before my eSIM validity date?
- Can I use my SIM card and Simgiga eSIM at the same time?
- When does my eSIM data plan start?
- When should you activate your eSIM plan?
- Can I use two eSIMs at the same time?
- Can I use my eSIM as dual SIM?
- How do I delete an eSIM from an iPhone?
- Can I renew or extend the data usage on my eSIM?
Why don’t I see 5G in the status bar on my iPhone?
If you're not seeing the 5G indicator in your iPhone’s status bar, here are a few potential reasons and steps to resolve the issue:
Possible Reasons:
-
Your iPhone Does Not Support 5G
Only iPhone 12 or later models support 5G. If you have an older model, 5G will not be available. -
Your eSIM Does Not Support 5G
Some eSIMs may not support 5G. Make sure that your eSIM is 5G-compatible. -
The Area You Are in Is Not Covered by 5G
Ensure that you're in an area with 5G coverage. Not all regions have 5G infrastructure yet.
Steps to Troubleshoot:
-
Check Coverage
Ensure that you're in an area that has 5G coverage. You can refer to your carrier's coverage map for details. -
Verify 5G Activation
- Go to Settings > Cellular/Mobile > Preferred SIM > Cellular/Mobile Data Options.
- Ensure that "Voice & Data" has 5G On selected. If not, toggle it to activate 5G.
-
Restart Network
If your iPhone is 5G-compatible and the settings are correct, try toggling Airplane Mode on, then off. This can help reconnect to the 5G network.
Additional Notes:
- 5G speeds can vary depending on your location and network conditions.
- If you still don’t see the 5G icon, it may be worth contacting your carrier to confirm if 5G service is available in your current location.
For any further questions or support, you can always reach out to Simgiga’s customer support team 24/7.